Legal
Refund Policy
Last updated September 18, 2026
30-day money-back guarantee
We want you to feel good about booking with 1Life 2Gether. If you change your mind or you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all of our orders. To request one, visit paddle.net with the email address you used at checkout, or email us at nate@santana-family.com and we'll arrange it for you. Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
Changes and cancellations
If your date, time, or location changes, tell us as soon as you can and we'll do our best to move your booking rather than cancel it. If we ever have to cancel — illness, emergency, or anything outside our control — you get a full refund, regardless of how much time has passed.
Questions
Email nate@santana-family.com and we'll help. This policy sits alongside our terms & conditions and privacy notice.